Privacy policy We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. We follow stringent procedures to help protect the confidentiality, security, and integrity of data stored on our systems. This notice describes our privacy policy.

Privacy policy

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. We follow stringent procedures to help protect the confidentiality, security, and integrity of data stored on our systems.

This notice describes our privacy policy. By visiting this Website, you are accepting the practices described in this Privacy Policy. You further agree and consent to our collection, use, processing, disclosure and transfer of your personal data according to the provisions of this Privacy Policy

Information you provide us

We receive and store the information you explicitly provide to us. This includes your personal information such as your name, address, telephone/mobile number, e-mail address, website user login ID, password, and other information such as date of birth, gender but this excludes any Credit Card, Debit Card or Net-Banking details, all of which are stored on the secure servers and/or in cookies on your computer.

We use the information that you provide for such purposes as responding to your requests, customizing future commercial transactions, and communicating with you to fulfil your orders.

Only our employees and/or our authorised third parties who need access to your information in order to perform their duties are allowed to access your information. These parties will only use your data for the purpose of carrying out the work as indicated and will be required to keep the information confidential.

Information collected automatically

We receive and store certain types of information whenever you interact with us on our website. We automatically analyse information from your browser or device, which includes, your IP address, geographical location data, device identification, “cookie” information, the type of browser and/or device you’re using to access our Platform, information about your mobile device, including a unique identifier for your device and purchase history; which we sometimes aggregate with similar information from other customers to create features such as best-selling products, products you viewed or searched for, products you may like. We may also use browser data such as cookies, flash cookies, or similar data on certain parts of our Platform.

Sharing of Information

For the purposes of providing you with our services, we may share your information with third parties such as affiliates of the company, service providers etc.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

When we disclose your personal data to such third parties, we make appropriate arrangements as required under applicable law to restrict further disclosure. When we transfer your personal data to such third parties, we enter into appropriate contractual arrangements to ensure that they maintain similar levels of data protection as we would.

Compliance with law

We may be required to share customer information with government authorities and agencies for the purposes of verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution, and punishment of offences or to otherwise protect our rights.

E-mail Communications

To help us make e-mails more useful and interesting, we may request to receive a confirmation when you open e-mail from your end if your computer supports such capabilities.

Behavioural advertising

To help us make e-mails more useful and interesting, we may request to receive a confirmation when you open e-mail from your end if your computer supports such capabilities.

You can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/?c=2&lang=EN

Retention of Information:

We will retain your personal data for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

We will retain your personal data for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Changes in policies

Please note that our Policy is subject to change at any time, and we may change this Privacy Policy by posting the revised Privacy Policy in the "Privacy Policy" section of the Website. The revised Privacy Policy is effective immediately when posted on the Website. It is the responsibility of each User to review the Website and the Privacy Policy periodically to learn of any revisions to this Privacy Policy. Your continued use of the Website after the effectiveness of such revisions will constitute your acknowledgment and acceptance of the terms of the revised Privacy Policy.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by mail using the details provided below:
Rocotile
Chennai
ask@rocotile.com (Please provide the customer support / complaints email id of Rocotile here)